Data Center Support

Fast Tech Global delivers end-to-end data center support services designed to meet the evolving needs of modern enterprises. Our flexible service structure is built around multiple retainer agreements, offering clients a choice of three tailored packages: Basic, Basic Plus, and Premium—each designed to accommodate varying levels of support and urgency.

We provide on-site support across all major global data center hubs, ensuring rapid response and seamless service delivery. As part of our retainer agreements, we also offer secure storage for client-owned spare parts—including essential components for leading server brands like IBM, HP, and DELL. This includes hard drives, RAM modules, processors, power supplies, fans, and RAID controller batteries—readily available for fast deployment.

Our response times are among the best in the industry, with predefined SLAs that guarantee engineer dispatch within a specified time frame from request submission. Our SLA options include Next Business Day (NBD), 24x7x6, 24x7x4, and 24x7x2 coverage—providing flexible support levels to suit diverse operational needs.

With global availability of skilled personnel and technical resources, we can also customize SLA packages to precisely match your business requirements—delivering performance, reliability, and cost-effectiveness at scale.