Global Dispatch & Connectivity Support for Enterprise Network Infrastructure
Project Overview
Fast Tech Global (FTG) delivered 24/7 global field engineering and dispatch services for a multinational enterprise, supporting Data Center (DC) and End User Computing (EUC) environments. FTG provided rapid on-site and remote support for Cisco, SD-WAN, and third-party infrastructure while maintaining strict SLA commitments.
Project Goal
To maintain business-critical network availability through rapid incident response, proactive maintenance, and SLA-driven support across global locations.
Rapid Response
Certified field engineers were dispatched quickly to diagnose and resolve network and connectivity issues.
SLA-Driven Support
A dedicated 24/7 Service Desk managed incidents, dispatches, escalations, and maintained a 15-minute response SLA.
Multi-Vendor Expertise
FTG supported Cisco, SD-WAN, and third-party infrastructure, providing a single point of coordination for network-related incidents.
Services Delivered
- 24/7 Service Desk & Global Dispatch
- Cisco & SD-WAN Support
- Break-Fix & Preventive Maintenance
- Third-Party Maintenance (TPM)
- On-site & Remote Engineering
- Incident Management & Reporting
- Connectivity Testing & Validation
Implementation Approach
- 01
Monitor
24/7 ticket monitoring, incident management, and engineer dispatch.
- 02
Resolve
Network troubleshooting, break-fix services, hardware support, and preventive maintenance.
- 03
Verify
Connectivity testing, service validation, reporting, and SLA confirmation.